Terms of Use
Orders
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Minimum order value is $20.00 (before Postage and Handling)
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Orders are typically dispatched within 2 business days from the date placed. Please note, however, that some delays may be experienced during busy periods (such as Christmas, Holidays, Trade Shows, web sales etc)
Exchange Rates
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The alternate currency values are indicative only and may not reflect the exact currency exchange rate available on the day of purchase.
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Your order will be charged in Australian Dollars at the displayed amount.
International Customers and GST (Goods and Services Tax)
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Prices are displayed inclusive of GST (where applicable). Customers from Christmas Island, Cocos, Norfolk and outside Australia will not be charged GST.
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Non-Australian customers: goods shipped outside of
Stock
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If some items on your order are out-of-stock, you order will be shipped without them. You will not be charged for the items out-of-stock.
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If you would like to be notified of the out-of-stock items, please put a message in the comment box when checking out.
Payment methods
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Visa, Mastercard or Bank Transfer (Australian Bank) at no extra cost (when enterring card details online)
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We ship the goods once we have received cleared funds. If you make a bank transfer, shipping is delayed by approximately 2 business days. If you order is urgent, please use a credit card.
Shipping
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Shipping costs are determined by the total weight and/or cubic measurement of the packaged goods
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Shipments within the
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Shipments outside the
Note: Orders sent via Standard Post are not trackable and will NOT be replaced if lost. We recommend you choose a traceable and therefore more secure method of postage such as Registered Post, Courier Service or Express Post Service;
Return, Exchange and Damaged Goods Policy
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We do not give refunds if you change your mind, so please choose your goods carefully.
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Discounted Items, Special Offers, Promotions with Promotional Codes, Global Promotions will not be exchanged or refunded. We are happy to exchange all other goods if they are returned in their original packaging within 7 days of receipt.
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All exchanges are subject to a $2.2 handling charge and additional postage costs, unless the goods are found to be damaged or faulty. If goods are found to be damaged or faulty, and we agree to an exchange or refund, we will send you a postage envelope to be used to return the damaged or faulty goods, and replace and return the damaged or faulty goods at no cost to you
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For exchange items, you are required to include your name, trading name, telephone number, fax number, delivery address and reason for return
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Orders sent via standard post are not traceable and will not be replaced if lost. Registered Post, Express Post, and Couriers parcels will be traced and recovered if possible. Lost items will be replaced only once the Shipping agent has finalized the search. Please contact our warehouse on +61 2 9235 0788 if you have not received your parcel. Please quote your order number.
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If you receive an incomplete or damaged consignment, please contact our warehouse on +61 2 9235 0788 immediately upon receipt
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Returns will not be accepted for any reason after 10 working days from receipt!
Site Security
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The order process on this site is fully secure. All order and payment details are encrypted prior to sending and transferred across an SSL.
Privacy Policy
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All customer information stored by
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All customer information stored by
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Our mailing list is used solely to inform customers of new developments, shipments, special offers and discounts. If you wish to unsubscribe from our mailing list, please log into your account and modify your newsletter subscriptions
